RCT is committed to helping foster meaningful collaboration, and best practices sharing among Business and IT Leaders within the Insurance Industry. We deliver educational webinars focused on industry insights and trends, as well as important topics such as dealing with COVID-19. Follow the buttons below to register for an upcoming session or view past recordings.
Insurance Risk Management: Past, Present & Future
September 21, 2:00pm ET
- Karlyn Carnahan, Head of Property Casualty | NA - Celent
- Christine Sullivan, SVP Global Risk Solution - Sompo International
- David Da Costa, Chief Executive Officer - Risk Control Technologies
Companies increasingly embrace the value effective Loss Control teams provide, and how they enable organizations to face the challenges of tomorrow - yet some teams are at risk of being left behind. In this discussion we'll explore findings from a 2021 Celent research report focused on Loss Control, the industry's evolution and future, Loss Control's contribution to broader organizational goals, and how dedicated platforms empower organizations to reach those goals. Time will also be allotted to audience Q&A with an opportunity to submit questions in advance.
Educational Webinar: Enhancing Client Experience & Risk Service
With Jim Hedrick, VP, Director Risk Management & Client Experience - Oswald Companies
August 24th, 2:00pm ET
As customer expectations continue to evolve, insurance organizations are placing an elevated focus on the importance of client experience. In this RCT Educational Webinar we explored the modern insurance client experience. We discussed the ever important bottom line impacts, client segmentation and service planning, journey mapping, risk management's vital role and more.
Industry Panel: How Risk Control is Impacted by Today’s Technology
- Angie Merrell, VP Risk Management - Texas Hospital Insurance Exchange
- Patrick Nelson, Risk Control Operations Lead - Tokio Marine HCC
- Stephanie Rothery, Risk Management Supervisor - McNeil & Co.
- Robert Hileman, Loss Control Operations Manager - Skyward Specialty Insurance
This live RCT Customer Panel discussed how risk management is evolving following a period of unprecedented change. We reviewed key focus areas such as maintaining high quality customer experiences, exploring virtual tools, accelerating internal collaboration and more. Panelists also shared their experience working with RCT, and how RCT's solutions help position them to address the challenges of tomorrow.
2021 Tech & Data Priorities - Risk Control Panel Discussion
- Brandon Jones, Director, Safety & Risk Services - Missouri Employers Mutual
- Chad Hoppenjan, Assistant Vice President - Safety Management Services Co.
- Jon Himmelberg, Supervisor RUS & BIP - Shelter Insurance
- Glenn McGinley, Manager of Tech., Training & Compliance Programs - Ohio BWC
In this panel, panelists discussed current technology and data focus areas, how priorities have changed, key risk data use cases and more. We also explored panelists' experience leveraging RCT's technology solutions, and the role they envision RCT playing in their ecosystem moving forward.
The Future of Loss Control - Risk Control Panel Discussion
- Kim Coonrod, Director, Risk Solution Services - Markel Specialty
- Jeffrey Davis, Vice President of Safety - Napa River Insurance Services
- Elizabeth Owens, Director, Risk Control and Consulting - HAI Group
- Ryan West, Supervisor - Corporate Loss Control - Grinnell Mutual Reinsurance
2020 has been a year of immense change. In this panel, four RCT customers explored COVID's long term impact on how Loss Control engages with insureds, partners, and team members. We also reviewed overarching industry trends, and the role panelists envision RCT in playing in the future of their team.
Risk Control Best Practices: Leveraging Loss Control Vendors
With John Greco, Vice President - Loss Control, Houston International Insurance Group
Risk Control leaders must constantly weigh the impact of outsourcing work compared to providing service through internal consultants. In this webinar we discussed the benefits and drawbacks of using loss control vendors. We looked at best practices when outsourcing work, including the evaluation of vendors, maintaining work quality and policyholder experience, and more.
Loss Control Panel: Recruiting & Retaining Risk Control Professionals
- Mitch Sharpe, Loss Control Director, Western National Insurance Group
- Christine Sullivan, SVP Global Risk Solutions, Sompo International
- Tipton Scruggs, Risk Control Supervisor, Service Lloyds
- Amber Summers, Risk Control Manager, CompSource Mutual
Many have raised concerns regarding a potential skills gap emerging within insurance, particularly in risk management. In this webinar, RCT customers discuss key approaches for addressing this, as well as the importance of technology adoption, employee buy-in, and the panelists' experience using RCT.
Risk Management Best Practices: Driving Cultural & Leadership Change with Insureds
With Bill Raab, Director of Risk Management & Technical Field Services, Utica National Insurance Group
Insurance organizations are recognizing that a singular focus on tactical execution of policy and procedure often fails to create meaningful impact on a policyholder’s risk profile. In this webinar Bill discusses the importance of organizational culture and leadership, and how to drive lasting improvement.
A New Era: Leveraging Wearables & Sensors in Risk Management
With Kevin Clary, VP Risk Management & Premium Audit, Amerisure
Wearables and sensor technologies provide risk management teams an opportunity to improve risk outcomes, reduce reliance on lagging indicators, and harness valuable data insights. In this webinar Kevin shares key results from 3 years of wearable data collection at Amerisure, including his insights on how to leverage these technologies to gain a competitive edge.
Policyholder Perspective - Supporting Insureds Throughout COVID-19
With Waleed Wadi, South Division VP, Kum & Go
As COVID-19 forces risk control and safety teams to explore new approaches for servicing and supporting insureds, it is crucial the insureds’ point of view remains top of mind. In this webinar Waleed shares his unique perspective on what loss control teams can do to ensure an optimal policyholder experience, as well as the potential long-term implications on the insured and insurer relationship.
Customer Panel Discussion - Redefining Risk Management Using Technology
- Joseph Alcaraz, AVP, Risk Engineering, Sovereign Insurance
- John Greco, VP, Loss Control, Houston International Insurance Group
- Elesa Hurley, Sr. Risk Control Technical Specialist, Berkley Agribusiness
- Terry Tucker, RUS Supervisor, Shelter Insurance
Demand for insurers to gain a competitive edge through customer service has never been greater. During this lively panel discussion featuring four RCT customers, we discuss how risk control can improve the insured experience, risk data usage, as well as the panelists’ experience selecting and working with RCT.
How Loss Control is Evolving Amidst COVID-19
With Eric Bourquin, VP Safety Services, Texas Mutual Insurance Company
COVID-19 has significantly impacted risk control and safety operations, necessitating the virtual delivery of services to policyholders. In this webinar Eric discusses the various approaches to supporting insureds throughout COVID, best practices for virtual operations, as well as the importance of supporting staff.
Embracing a Strategic Role - Loss Control Customers Share Their Experience
- Christine Sullivan, SVP Global Risk Solutions, Sompo International
- Mitchell Maddox, Risk Services Leader, Westfield Group
- Jeff Floyd, Safety & Loss Control Manager, KEMI
- Jim Clancy, Manager - Loss Prevention, NJM Insurance Group
Risk control is in the midst of a transformational journey from tactical field inspections, to becoming a more strategic business arm to their organization. During this lively panel our customers share their unique perspectives on the need for loss control to become more agile and responsive in the face of competitive pressures and how they have implemented industry leading technology to reduce claims, increase customer retention, and harness powerful data insights.
Measuring the Value of Risk Control
With Jim Clancy, Manager Loss Prevention, NJM Insurance Group
Beyond simply reducing losses, risk control teams provide value in a variety of ways that are often overlooked or underemphasized. In this webinar Jim discusses the typical challenges faced by Loss Control Departments and how greater efficiency, automation better loss control data can greatly impact overall company performance.
Leveraging Loss Control as a Competitive Advantage
Historically, many insurers have viewed loss control simply as a tool for collecting data and analyzing exposures with a view towards improving claims outcomes. Progressive insurers in today’s rapidly-changing and hyper-competitive insurance market know that an effective risk control program can provide value and differentiation in a variety of ways This webinar discusses how loss control impacts areas like account retention, accurate pricing, customer engagement and more.
Increasing the Reach & Engagement of Your Risk Control Team
Many risk control struggle to reach a significant portion of their book. Traditional in-person consultations are necessary in many instances, but are often unrealistic for many accounts due to significant barriers in space, cost, time and staff. This webinar explores various ways to increase risk control's reach, including self assessments, resource and call centers, video conferencing and more.
What Clients are Saying
Mitch Sharpe - Western National Insurance
With RCT Since 2014
"At Western National we really value our partnerships with our agents and policyholders, and RCT fit right into that"